How can we help?

Contact Ashton McHardy at ashton.mchardy@gmail.com for help with Salsa: AI Recipe Guide, privacy questions, incorrect AI output or an inappropriate shared recipe.

Include your app version, iPhone/iOS version, what happened and what you expected. A screenshot or recipe link can help if you have permission to share it. Please do not send passwords, payment-card details, API keys or unrelated personal information.

Subscriptions and your free trial

The annual plan offers a three-day free trial to eligible Apple customers. Monthly has no trial. Apple displays your local price and determines eligibility. An existing subscription can be restored without purchasing again. Manage or cancel in Salsa's Settings → Manage subscription, or follow Apple's instructions. Apple advises cancelling a trial at least 24 hours before it ends to avoid renewal.

Deleting the app or your Salsa account does not cancel the Apple subscription. Request refunds through Apple.

An import is still preparing

You can add another recipe while earlier imports process. Check Imports for progress or an error. If a shared link was saved while offline, open Salsa with your profile set up and a connection so it can send automatically. Failed or cancelled imports do not consume a successful-import slot; view the monthly allowance in Settings.

A recipe or answer looks wrong

Check the original source before relying on quantities, oven temperatures or timing. AI checks can miss mistakes. You can edit a saved recipe from Recipe options → Edit recipe. To report a problem, send support the relevant step and source link if appropriate. For a problematic invitation, include its link so we can investigate.

Timer alerts

Check Timer alerts in Salsa Settings and the iPhone alarm & Live Activity settings link. Alarm and notification behaviour depends on your iOS version and device permissions. Timers must be started by you and are reminders, not a safety guarantee.

Your data

Use Settings → Account & more to export recipes or delete your account and data. Signing in again may be required for security. If you cannot access your account, email support; we may need to verify ownership before handling a privacy request. Read the Privacy Policy for retention and sharing details.